Description

The EA Portfolio Manager is designated as a management level professional with oversight for all security service delivery and related programs for the specified client locations across the country. This person acts as the official representative from AUS to the Client locations and will work to ensure a consistent and superior level of customer service to all client facilities. This person will partner with the client's management to establish and maintain an innovative, cost effective, high-quality vision for the security program.

This person is responsible for overseeing the administration, coordination, planning, development, direction, and implementation of the Security Program in accordance with the contractual service delivery model.

This person is responsible for assuring areas of accountability conform to the requirements set forth in the contract, client policy and by accrediting and regulatory agencies.  This person will review and act promptly to reports from such agencies.

This person is responsible for building, improving, and maintaining the relationships with the client and employees; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service.

This person will maintain monthly and quarterly metrics as applicable to the agreed upon key performance indicators.  This person will audit the accounts to ensure compliance with contractual and regulatory obligations to include the creation and maintenance of Compliance Folders for each AUS person assigned. 

Scope of Work: 

• Responsible for conducting and reporting outcomes of annual security program reviews.
• Responsible for monitoring, reviewing, and analyzing information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response.
• Responsible for providing subject matter expertise in the development of client policies related to security and the security program.
• Responsible for monitoring and reporting effectiveness of those policies and procedures.
• Responsible for providing appropriate guidance to security and facility staff as it relates to the security program.
• Interfaces with client executives, physicians, and other members of the client staff as deemed appropriate.
• Responsible for maintaining subject matter expertise in applicable security related subject matter.
• This person will travel to individual sites on a quarterly basis (at a minimum) or as required due to incidents or issues at the site.  Travel is estimated to be 25-50%.

Essential Functions:

• Know, adhere to, and enforce standards as listed in the AUS Security Professional Employee Handbook.
• Know, adhere to, and enforce standards as listed in the AUS Supplemental UOF Policy.
• Know and adhere to the site's post orders, policies and procedures.
• Assure regular communication of issues or program with Client.
• Handle any escalated security issues or emergency situations as required.
• Develop AUS management in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.) as appropriate.
• Monitor the completion of site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
• Develop / maintain operational procedures and ensure site-specific post orders are always available for emergency reference by the security staff.
• Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction.
• Capably utilize WinTeam, Heliaus, and other programs to produce and deliver key performance indicators and relevant reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

Administrative Management: 

• Administer JSA's and safety programs outlining site-specific hazards for security officers on assigned shift including vehicle / driving safety as appropriate.
• Be prepared to participate in unemployment hearings.
• Utilize WinTeam and Domo for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management. (As required)
• Enforce Allied Universal policies as outlined in the handbooks and executive memos.

Requirements

Minimum Qualifications 
Education and Experience: 
Meet Allied Universal Security Services hiring qualifications.
An Associate's degree or equivalent experience is preferred.
A professional certification in healthcare or security (CHPA, CPP, or CEM) is preferred.  
A minimum of 10 years’ experience, or equivalent experience in a security related position within a healthcare facility or enterprise is required.
A minimum of 5 years' experience, or equivalent experience at a healthcare facility in a supervisory capacity is required.  
Applicants with at least four (4) years military service (honorable discharge conditions only) will weigh in the favor of applicants with similar experience.
Working knowledge of local, state and federal requirements for contracted security force in a healthcare environment is required.
Working knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include CMS; TJC and DNV Accreditation Standards; HIPAA; EMTALA; OSHA standards related to Infection Control, PPE, and providing security in a healthcare environment; and NFPA 101 and 99 standards as appropriate.

Ability to analyze problems, determine root causes, and identify and determine results-oriented solutions is required.
Outstanding interpersonal and communications skills (verbal and written), to the level of effectively communicating with patients, patient families, staff members and executives; drafting policy and documenting investigations of incidents; and training staff members is required.
Experience in hiring, developing, motivating, and retaining quality staff is preferred.
Previous payroll, billing and scheduling experience is required.  Experience in the use of WinTeam is preferred.
Ability to work in a team-oriented environment and work independently.
Ability to stand and/or walk for long periods of time.
Ability to maintain satisfactory attendance and punctuality standards.
Neat and professional appearance in accordance with set standards.
Ability to provide quality customer service with a friendly and professional demeanor.
Ability to make decisions and handle situations effectively.
Ability to possess and maintain standards required for travel in an airplane or by car.
License and Credential Requirements: 
Ability to achieve and maintain all applicable state licensing requirements
License to operate a motor vehicle
Required Competencies: This position will be required to pass initial and annual competency evaluations consisting of the following topics: 
Must possess and maintain a valid driver's license in the appropriate state. 
Must complete and maintain all relevant certifications and course completions to include:
HIPAA
Introduction to Hand Hygiene
Situational Awareness
Introduction to Healthcare
Healthcare Fundamentals (Healthcare Environment)
The Role of Security in an Environment of Care
Engagement and Interaction with Patients and Staff
Understanding and Displaying Empathy
Active Listening (Effective Listening)
White Glove Service in Healthcare (Customer Care)
Understanding Violence in Healthcare
Responding to Patient Incidents
Behavior Recognition and Preemptive De-Escalation
Dealing with Aggressive Behavior
Crisis, Conflict, and Violence Reduction in Healthcare
Supplemental Healthcare Use of Force Policy
Healthcare Use of Force - AMA
Self-Awareness and Control Techniques
Workplace Violence Prevention Measures
Bloodborne Pathogens and Infection Control
Selection and Use of PPE
Donning and Doffing PPE
Trans-Cultural and Age Specific Competencies
Infant Abduction and Safe Haven
MRI Safety
Service Animals in Healthcare Facilities
Search Techniques
EMTALA
Patient Watch Protocols and Procedures
Working in the Emergency Department
Working with Behavioral Health Patients
PTSD Awareness

Additional Training Requirements: Must be able to successfully complete the following training courses prior to being assigned to this position.  

FEMA Incident Management Course IS-100: Introduction to the Incident Command System

FEMA Incident Management Course IS-200: Basic ICS for Initial Response

FEMA Incident Management course level 700

FEMA Incident Management course level 800

Compliance and Training Records

HC Regulations, Standards and Guidelines

Healthcare Environment and Types of Healthcare Facilities

Completing the Job Safety Analysis

Emergency Preparedness

OSHA General Safety Guidelines

Work Safe

Use of Force in Healthcare (Advanced)

Patient Watch Protocols

Developing Your HC Security Professionals

Assessing Your HC Security Program

Support and Resources

Annual Healthcare Manager Seminar

Client Orientation

Security Department Orientation and Training Academy

The person in this position may be required to attend additional training such as resident training at the Department of Homeland Security’s Center for Domestic Preparedness:
Active Shooter Threat Training Program

Basic Emergency Response Training (BERT)

Tactical Emergency Response Training (TERT)

Healthcare Leadership for Mass Casualty Incidents

Healthcare Facility Mass Fatality Management

Hospital Incident Command System

Healthcare Facility Preparedness

Healthcare Emergency Response Operations for CBRNE Incidents

Hands On Training (HOT) for CBRNE Incidents

Medical Countermeasures: Point of Dispensing, Planning and Response

Instructor certifications as deemed appropriate

Minimum Physical Requirements:  
This position requires physical dexterity, and sensory perceptions corrected to normal ranges.   

Moderate physical effort required, incumbent must maintain a level of physical and emotional health to cope with periods of high stress and working hours that may extend well beyond the standard work week. 
Cognitive abilities must be unimpaired to deal with the intellectual demands of the position. 

Ability to use adaptive equipment, if necessary, where work requires close visual and auditory attention to detail.
Movement around and through client facilities will be necessary to monitor the work of employees, the condition of facilities and equipment, response to emergent situations and events, and to attend meetings. 
Must meet the physical demands to travel to site locations. 

Grooming/Uniform Standards:  
The client’s identification badge or visitor sticker will be worn at all times while on client property in accordance with client policy.

Footwear worn will be closed toe and slip resistant.

CDC NIOSH Hand Hygiene Standards will be adhered to at all times. 

Fingernails will be no longer than ¼ inch from the tip of the finger, false nails are not permissible, and fingernail polish (if worn) will be acrylic with no chips or scratches and no inclusions in the polish. 

Perfumes or cologne, or other smells which could impact patients with respiratory ailments, will not be worn in excess.

Unavoidable Hazards:
Unavoidable hazards of the position are the regular exposure to patients and visitors with potentially infectious diseases, blood and body fluids.  Other hazards include the potential for exposure to smoke, hazardous chemicals, inclement weather and driving conditions, sharp instruments, verbal abuse, and physical violence.